CallTrax® captures and records all telephone conversations on the unique numbers received.
All are available securely on-line, and you can listen to them as many times as you like, anytime you need them. By monitoring your calls you may detect training opportunities and so improve sales and customer service.
You will also detect mishandled calls and be able to take swift correction action.
CallTrax ® tracks every call, even those that go un-answered allowing its users to turn missed calls into additional sales. For example if your staff is busy with a call generated by an ad and in the meanwhile one of more sales calls arrive and your callers get a busy tone and hang up.
Normally you would not know about this call. With CallTrax® you will receive an instant email message notifying you about this missed call. The caller will also be given the option to leave you a message, which will be attached to your email notification.