CallTrax will help you improve your business by delivering relevant and actionable information in real time. With detailed marketing intelligence you will be able to make better decisions, leading to more sales and greater profitability:
Missed Calls Notifications are delivered to any nominated email address, allowing you to call the customer back before the sales lead goes cold. Furthermore, receive their voice messages directly into your inbox so you can forward them to your sales executives for follow up.
CallTrax makes it easy to analyse lead information to make better informed decisions.
CallTrax enables you to monitor every inbound call and take immediate corrective actions if poorly handled calls are detected. All your inbound call on CallTrax numbers are recorded.
Staff is pro-actively managed, and rather than being used as a policing tool, it becomes a tool for constructive engagement, and staff can also be given access to help them be pro-active in their sales training.
Reduce call abandonment by intelligently and dynamically routing and forwarding your calls. CallTrax Call Routing solution gets your customers to talk with the right person at the right time, even if you have several branches with different working hours. You choose how to re-direct calls based on the location or time and day of the call. Calls can also be forwarded to your mobile for after hours servicing.