how will CallTrax improve your Sales and Marketing strategies?

Missed Calls Notifications are delivered to any nominated email address, allowing you to call the customer back before the sales lead goes cold. Furthermore, receive their voice messages directly into your inbox so you can forward them to your sales executives for follow up.

• Establish which advertisement prompted the call
• Geographic location of call
• Date and time of call
• Call outcome
• Which calls were unanswered and which ones you need to call back.

CallTrax makes it easy to analyse lead information to make better informed decisions.

CallTrax enables you to monitor every inbound call and take immediate corrective actions if poorly handled calls are detected. All your inbound call on CallTrax numbers are recorded.

Staff is pro-actively managed, and rather than being used as a policing tool, it becomes a tool for constructive engagement, and staff can also be given access to help them be pro-active in their sales training.

Reduce call abandonment by intelligently and dynamically routing and forwarding your calls. CallTrax Call Routing solution gets your customers to talk with the right person at the right time, even if you have several branches with different working hours. You choose how to re-direct calls based on the location or time and day of the call. Calls can also be forwarded to your mobile for after hours servicing.

1. Compare marketing campaigns and see how many leads and sales each is generating.
2. Measure your costs per contact and sale, to help optimise your budget.
3. Be aware of peak calling hours/days and adjust staff rosters accordingly.